Refund policy

At Zecor Gallery, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 15-day return and exchange policy under the following terms and conditions.

✅ Eligibility for Return & Exchange

You may request a return or exchange if:

  • The request is made within 15 days of receiving your order.

  • The product is unused, uninstalled, unwashed, and in its original condition.

  • The product is returned with original packaging, labels, and invoice.

  • The item is not damaged by the customer.

❌ Non-Returnable Items

We do not accept returns or exchanges for:

  • Customized or made-to-order products.

  • Items damaged due to improper handling or installation.

  • Products returned after 15 days of delivery.

  • Clearance or discounted items (if applicable).

🔁 Exchange Process

  • If you received a defective or incorrect product, please contact us within 48 hours of delivery.

  • Share clear pictures or videos for verification.

  • Once approved, we will arrange an exchange or replacement.

💰 Refund Policy

  • Refunds are processed after inspection of the returned item.

  • Refunds will be issued via the original payment method or store credit (as applicable).

  • Shipping charges are non-refundable unless the mistake was from our side.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the product is faulty or incorrect.

  • We recommend using a trackable courier service.

📩 Contact Us

For return or exchange requests, please contact us at:
WhatsApp: +92 302 800 6663